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Find answers, get help with NexxBalance, or contact our support team.

Version 4.04 โ€ข Last Updated: September 2026
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Popular Help Topics

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Invoices

Billing & Tax Documents

Learn how to create, manage, and share professional invoices with customers via WhatsApp or PDF.

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Inventory

Products & Stock Control

Manage products, stock levels, wholesale purchase costs, selling prices, and inventory alerts.

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Payments & Transactions

Cashflow & Ledger Tracking

Understand sales, payments, pending customer udhar dues, and complete transaction records.

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Expenses

Outflow & Overhead Tracking

Track and categorize daily business expenses such as rent, salaries, utilities, and vendor supplies.

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Google Drive Backup

Data Protection & Recovery

Learn how NexxBalance backup and restore works securely with your personal Google Drive account.

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Account

Profile & Settings Management

Manage your account credentials, business contact details, GST parameters, and security settings.

Frequently Asked Questions

Instant answers to common questions about offline billing, thermal printing, GST slabs, and data ownership.

01

Does NexxBalance work completely offline without an active internet connection?

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Offline-First SQLite Engine

Yes, 100%. NexxBalance is built on an offline-first architecture powered by an embedded local SQLite engine. You can create invoices, manage stock, record payments, and print thermal counter slips with zero internet latency (0ms response). Your billing counter never freezes even if your internet goes down for days.

When internet reconnects, it silently syncs encrypted rolling backups to your private Google Drive vault in the background.

02

Can I connect my existing 80mm or 58mm thermal receipt printer?

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ESC/POS Thermal 80mm/58mm

Yes, instantly. NexxBalance natively formats bills for standard 80mm (3-inch) POS printers, 58mm (2-inch) mini purja slips, and standard A4/A5 laser/inkjet sheets. It communicates via standard USB, Bluetooth, or Network/LAN drivers without requiring proprietary hardware bundles.

You can customize store headers, add your UPI QR code, print itemized taxes, and include return policy footers directly from the Invoice Studio.

03

How does 1-click WhatsApp billing work? Are there any per-message charges?

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Zero SMS Cost 1-Click WhatsApp

When you finalize an invoice, simply tap "Send on WhatsApp". NexxBalance launches your official WhatsApp or WhatsApp Business application with a pre-filled professional billing summary, payable total, and direct PDF download link.

Because it uses your official WhatsApp client directly, there are zero SMS pack charges, zero third-party gateway commissions, and zero per-message fees.

04

Is my business or customer data ever stored on 3rd-party servers or shared with competitors?

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Sovereign Data AES-256 Vault

Never. Your financial data, customer details, supplier margins, and stock costs reside strictly on your local device in an encrypted SQLite database. NexxBalance has a strict, audited zero-data-selling guarantee.

Unlike multi-tenant web SaaS apps that harvest merchant transaction records, you maintain 100% legal ownership and sovereign custody of your business intelligence.

05

How does Google Drive Rolling Backup protect against lost or broken devices?

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Disaster Recovery Rolling 2-File Vault

NexxBalance integrates directly with your personal Google Drive account's private appDataFolder. It automatically maintains an encrypted 2-file rolling backup archive (balance_latest.zip and balance_previous.zip).

If your phone or laptop is lost, damaged, or upgraded, simply sign in with your Google account on the new device and tap "Restore". Your entire transaction ledger and product catalog are restored in under 30 seconds.

06

Does Chanakya AI require high-end hardware, dedicated GPUs, or cloud API keys?

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0ms On-Device AI Zero Battery Drain

No hardware requirements. Chanakya AI is engineered with an ultra-lightweight deterministic natural language execution engine and local mathematical optimization heuristics. It runs locally on your existing device CPU in 2 to 5 milliseconds.

It requires zero GPU accelerators, zero cloud LLM subscriptions, and zero external API fees.

07

How are multi-rate GST tax slabs (0%, 5%, 12%, 18%, 28%) handled on a single invoice?

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Statutory CBIC Rules HSN Breakdown

NexxBalance automatically computes itemized tax amounts according to official CBIC guidelines. If a single invoice contains items across different tax slabs (e.g. 5% food grain and 18% consumer goods), NexxBalance automatically creates an itemized HSN/SAC summary table.

It clearly splits taxes into CGST + SGST for intra-state sales or IGST for inter-state supply, ready for 1-click GSTR-1 and GSTR-3B monthly reconciliation.

08

What are the statutory rules for E-Way Bill generation in NexxBalance?

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GST Rule 138 Distance Guard

Under GST Rule 138, consignments exceeding โ‚น50,000 require an active E-Way Bill. NexxBalance automatically detects when an invoice crosses โ‚น50,000 and calculates the statutory transit validity period (1 day per 200 km for regular vehicles, 1 day per 20 km for Over Dimensional Cargo).

It provides validity expiry warnings so you can apply for an extension within ยฑ8 hours to avoid Section 129 transit seizure penalties.

09

Can I import my existing product master or customer list from an Excel sheet?

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1-Click Import Excel / CSV

Yes, seamlessly. You can export your product or customer catalog from Tally, Busy, Vyapar, or any Excel spreadsheet as a .csv file. In NexxBalance, go to Inventory or Customers > Import CSV, map your columns, and all items, opening stock balances, and sale prices are imported in under 5 seconds.

10

How does NexxBalance prevent bad debts and recover customer Udhar (Khata)?

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Chanakya Udhar Guard Dynamic UPI QR

NexxBalance monitors your receivables ledger continuously. Whenever credit payment exceeds customer terms (e.g. 14 days), NexxBalance alerts you with a 1-tap WhatsApp payment reminder containing an auto-generated UPI payment link.

Chanakya AI also calculates a safe credit ceiling for each buyer, warning you if giving additional udhar puts your store at risk of bad debts.

11

How do I connect a barcode scanner gun? Do I need special drivers or setups?

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Zero Drivers Plug & Play USB/BT 0-Click Wedge

100% Plug-and-Play. Any standard handheld barcode laser scanner gun bought from Flipkart, Amazon, or local shops (Honeywell, TVS-E, Zebra, Pegasus, Inateck, or generic USB/Bluetooth guns) works immediately out of the box with zero drivers or configuration.

Every commercial scanner acts as a standard USB HID Keyboard Wedge. When you pull the trigger, the gun automatically types the barcode digits in under 50 milliseconds followed by an instantaneous Enter key.

In NexxBalance, you don't even have to click on the search bar! NexxBalance's hardware keyboard engine intercepts background laser keystrokes, matches the product barcode or SKU in 0ms from local SQLite, adds the line item, and auto-increments quantity when scanned repeatedly.

No physical barcode gun right now? You can test rapid laser scanning, real scanner audio beeps, and live 80mm thermal receipt printing directly in our Interactive Web Browser Simulator, or use your smartphone camera via our built-in camera barcode scanner!

Still Need Help?

Can't find what you're looking for? Our support team can help you with questions, technical problems, account issues, and feature requests.

โœ‰๏ธ Email Support

Write directly to our customer support desk for personalized assistance.

info.coderslab777@gmail.com
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โš ๏ธ Report a Problem

Found something that isn't working correctly? Tell us what happened and provide relevant details.

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๐Ÿ’ก Request a Feature

Have an idea that could make NexxBalance better? We'd love to hear your feedback and suggestions.

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