How to Request Deletion
To initiate an account and data deletion request, please follow these simple steps:
Send a formal deletion request from your registered email address.
Specify the exact email address associated with your NexxBalance user account so we can verify ownership.
State clearly what you want deleted. For example:
What Happens After Your Request?
After receiving a valid deletion request, our data team will:
- Verify the request: We confirm identity and account authorization where reasonably necessary to prevent accidental or malicious deletion.
- Process account deletion: We deactivate your credentials, user profile, and active workspace session.
- Delete or anonymize personal information: Applicable personal information is permanently erased from active production databases.
- Remove associated NexxBalance records: Invoices, inventory lists, and expense ledgers associated with your account are removed where applicable.
- Handle connected services: Integrations such as Google Drive are handled according to the applicable functionality and user instructions.
Google Drive Backups
If you have connected Google Drive to NexxBalance, deleting your NexxBalance account does not necessarily mean that backup archives already stored in your personal Google Drive are automatically deleted.
Because your Google Drive is your own private cloud storage, backup files reside under your direct Google account authority. If you wish to delete previous backup archives, you can easily open your Google Drive and delete the NexxBalance backup folder or files directly at any time.